United Arab Emirates   / DU

Most modern devices support eSIM, including iPhone XS and later, Samsung Galaxy S20 through S25 series, Google Pixel 4 and later, Huawei P40 and later, and many recent iPads. Check our full compatibility list before purchasing to confirm your device is supported.

eSIM connections are as secure as standard cellular connections - encrypted by the carrier network. For added security on public networks (cafes, airports), use a VPN. The eSIM profile itself is digitally signed and can't be cloned like a physical SIM.

Yes - setting it up before your trip is the easiest approach. Your confirmation email contains the QR code, a one-tap install link and the manual SM-DP+ / activation codes (the same options are also available via sign in > Profile > My eSIMs > Install). While on Wi-Fi at home, install it with the one-tap link on your phone, or - to use the QR - show it on another screen or a printout and scan it with the phone you are setting up (not another phone). Installing does not start your plan: the validity countdown only begins when the eSIM connects to a mobile network inside your plan's coverage area. Keep the eSIM line and its Data Roaming off until you are ready to start - if your plan covers the country you are in right now, turning the line on connects and starts the countdown immediately, even if you do not browse anything. Please note: once installed, an eSIM is considered used and is no longer eligible for a refund.

There are two clear indicators: (1) your phone's status bar shows the local carrier name once you arrive at your destination, and (2) the data icon (4G, LTE, or 5G) appears next to the eSIMno line in your cellular settings. If neither shows up, toggle airplane mode off and on, or restart your phone.

eSIMno partners directly with local operators in over 200 countries, eliminating intermediaries. This direct relationship lets us offer competitive pricing, extensive coverage, and faster activation than resellers who route data through third parties.

The validity of a package that is already running cannot be extended, but you can top up: a top-up adds a new package with its own data AND its own validity days. Packages run one at a time - the top-up waits in queue and activates automatically when your current package ends (data used up or days expired), and its own days start counting from that moment. In practice this keeps you connected longer, even though the current package's own end date does not move.

eSIMno offers 24/7 support via WhatsApp and email. Our human support team - not bots - handles installation help, troubleshooting, billing questions, and refund inquiries. Most issues are resolved within minutes during business hours and within a few hours overnight.

Yes - you must enable data roaming for the eSIM line, even though there are no roaming charges. The eSIM connects to a local partner network and your phone treats this as roaming. Enable it: iPhone > Settings > Cellular > eSIMno line > Data Roaming ON; Android > Settings > Network > SIMs > eSIMno > Roaming ON. This setting only affects the eSIM, not your home SIM.

If you see a 'No network' message after activation, try these steps in order: (1) Toggle airplane mode on for 10 seconds, then off. (2) Confirm data roaming is enabled for the eSIM line. (3) Manually select a network in cellular settings. (4) Restart your phone. If the issue continues, contact eSIMno support via WhatsApp or email.

Your eSIMno order confirmation email contains your QR code, your SM-DP+ address and activation code, a one-tap install link, and an "Install eSIM" button - so you can install right from the email. The same options are also on the website: sign in at esimno.com and go to Profile > My eSIMs > your plan > Install. To install, use any ONE of these methods: (1) on the phone you are setting up, tap the one-tap install link/button (iPhone on iOS 17.4+ or Android 9+); (2) use the QR code - because a phone cannot scan its own screen, show this QR on another screen (computer/tablet) or a printout and scan it WITH the phone you are setting up (never with someone else's phone, or the eSIM would install on that phone); or (3) enter the SM-DP+ address and activation code manually. Your United-arab-emirates eSIM activates automatically when you connect to a local network at your destination.

Refunds are not available once an eSIM has been installed or activated - install codes are one-time-use, so an installed eSIM is considered used even if no data has been consumed. If you have not installed your eSIM yet and want a refund, contact support within the refund window stated at checkout. We recommend reviewing plan details carefully before purchase to avoid any issues.

Yes, if your iPad model supports eSIM. iPad Pro (3rd generation and later), iPad Air (3rd generation and later), iPad mini (5th generation and later), and standard iPad (7th generation and later with cellular) all support eSIM. Installation works the same way as on iPhone.