Canada   / Freedom Mobile

Yes - setting it up before your trip is the easiest approach. Your confirmation email contains the QR code, a one-tap install link and the manual SM-DP+ / activation codes (the same options are also available via sign in > Profile > My eSIMs > Install). While on Wi-Fi at home, install it with the one-tap link on your phone, or - to use the QR - show it on another screen or a printout and scan it with the phone you are setting up (not another phone). Installing does not start your plan: the validity countdown only begins when the eSIM connects to a mobile network inside your plan's coverage area. Keep the eSIM line and its Data Roaming off until you are ready to start - if your plan covers the country you are in right now, turning the line on connects and starts the countdown immediately, even if you do not browse anything. Please note: once installed, an eSIM is considered used and is no longer eligible for a refund.

eSIMno offers 24/7 support via WhatsApp and email. Our human support team - not bots - handles installation help, troubleshooting, billing questions, and refund inquiries. Most issues are resolved within minutes during business hours and within a few hours overnight.

Unlimited plans provide unlimited data at high speed (4G/5G) up to a fair-use threshold defined per plan. Beyond that threshold, speeds may be reduced to 128 Kbps for the remainder of the validity period - still usable for messaging and basic browsing, but slower for streaming and video calls.

Yes - you must enable data roaming for the eSIM line, even though there are no roaming charges. The eSIM connects to a local partner network and your phone treats this as roaming. Enable it: iPhone > Settings > Cellular > eSIMno line > Data Roaming ON; Android > Settings > Network > SIMs > eSIMno > Roaming ON. This setting only affects the eSIM, not your home SIM.

eSIM connections are as secure as standard cellular connections - encrypted by the carrier network. For added security on public networks (cafes, airports), use a VPN. The eSIM profile itself is digitally signed and can't be cloned like a physical SIM.

Yes. eSIMno sends email and push notifications when you've used 50%, 80%, and 100% of your data allowance. You can also check usage anytime in the eSIMno Center or in your phone's cellular settings to track consumption in real time.

When you use up your data allowance, your connection stops until you top up or purchase a new plan. You can top up directly from the eSIMno Center while connected to Wi-Fi, or buy a new plan if your validity period has expired.

Yes. On dual-SIM devices (most modern iPhones and Android phones), you can run your physical SIM and the eSIM simultaneously. Use your home SIM for calls and SMS, and the eSIM for mobile data. Keep in mind that leaving your home SIM active may trigger roaming charges if you use it for calls or texts abroad.

Most eSIMno plans connect at 4G/LTE or 5G speeds depending on local network availability and your device's capabilities. Speed varies by location, network congestion, and signal strength. In major cities and tourist areas, expect speeds comparable to local mobile carriers.

You can purchase your eSIM directly from the eSIMno website - select a Canada plan and complete the payment. Within minutes you'll receive an order confirmation email that contains everything you need to install: a QR code, a one-tap install link, the SM-DP+ address and activation code, plus an "Install eSIM" button. You can install straight from that email, or sign in anytime and go to Profile > My eSIMs > Install to get the same options.

On iPhone: Settings > Cellular > tap the eSIM line > Remove eSIM. On Android: Settings > Network & Internet > SIMs > tap the eSIM > Erase. Deleting the eSIM frees up a profile slot. Make sure you don't need it anymore - once deleted, you can't reinstall the same profile.

Some smartwatches (Apple Watch Cellular, Samsung Galaxy Watch LTE) support eSIM, but they typically require a plan from your home carrier rather than a travel eSIM. eSIMno plans are designed for phones and tablets - check device compatibility before purchase if you intend to use a wearable.