What smartphones support eSIM?
Most modern devices support eSIM, including iPhone XS and later, Samsung Galaxy S20 through S25 series, Google Pixel 4 and later, Huawei P40 and later, and many recent iPads. Check our full compatibility list before purchasing to confirm your device is supported.
Is the eSIM connection secure?
eSIM connections are as secure as standard cellular connections - encrypted by the carrier network. For added security on public networks (cafes, airports), use a VPN. The eSIM profile itself is digitally signed and can't be cloned like a physical SIM.
How can I check my data usage?
Log in to the eSIMno Center on our website or mobile app to see your remaining data balance and usage history. You can also check usage in your phone's cellular data settings - most devices show data consumed per line.
What happens when my data plan runs out?
When you use up your data allowance, your connection stops until you top up or purchase a new plan. You can top up directly from the eSIMno Center while connected to Wi-Fi, or buy a new plan if your validity period has expired.
Should I enable data roaming for the eSIM?
Yes - you must enable data roaming for the eSIM line, even though there are no roaming charges. The eSIM connects to a local partner network and your phone treats this as roaming. Enable it: iPhone > Settings > Cellular > eSIMno line > Data Roaming ON; Android > Settings > Network > SIMs > eSIMno > Roaming ON. This setting only affects the eSIM, not your home SIM.
How can I verify if my eSIM is activated?
There are two clear indicators: (1) your phone's status bar shows the local carrier name once you arrive at your destination, and (2) the data icon (4G, LTE, or 5G) appears next to the eSIMno line in your cellular settings. If neither shows up, toggle airplane mode off and on, or restart your phone.
Is unlimited data really unlimited?
Unlimited plans provide unlimited data at high speed (4G/5G) up to a fair-use threshold defined per plan. Beyond that threshold, speeds may be reduced to 128 Kbps for the remainder of the validity period - still usable for messaging and basic browsing, but slower for streaming and video calls.
Can I buy an eSIM for someone else as a gift?
Yes. Purchase the eSIM with your own details, then forward your order confirmation email - or share the "Install eSIM" link from it - with the recipient so they can install it on their own phone (the email contains the QR code and the manual SM-DP+ / activation codes). Make sure their device is eSIM-compatible first - installation usually cannot be reversed once completed.
How do I delete an eSIM I no longer need?
On iPhone: Settings > Cellular > tap the eSIM line > Remove eSIM. On Android: Settings > Network & Internet > SIMs > tap the eSIM > Erase. Deleting the eSIM frees up a profile slot. Make sure you don't need it anymore - once deleted, you can't reinstall the same profile.
How do I set up the eSIM on my device?
The fastest way is straight from your order confirmation email, which now contains - for each eSIM - the QR code, a one-tap install link, and the SM-DP+ / activation codes. On the phone you'll use, tap the one-tap install link; or, to use the QR, show it on another screen or a printout and scan it with that same phone (not another phone); or enter the codes manually. The email also has an "Install eSIM" button that opens your eSIM's detail page and launches the install pop-up (sign in if prompted), and you can reach the same pop-up anytime via Profile > My eSIMs > find your plan (shown as "Ready to install") > Install. After installing, turn Data Roaming ON for your eSIMno line (iPhone: Settings > Cellular; Android: Settings > Connections/Network) - without it the eSIM installs but shows no internet. Full guide in Help & Support.
When should I set up my eSIM?
A Wi-Fi connection is required to install your eSIM, so we recommend setting it up before you leave home. Activation can happen later, either right before departure or after you land at your destination - but the initial QR scan needs Wi-Fi.
Will my home phone number receive calls while I use the eSIM?
Yes - if your home SIM stays installed and active, calls and SMS to your home number arrive normally. The eSIM only handles data; voice service stays on your home line. Just remember that incoming calls and texts to your home number while abroad may trigger roaming charges from your home carrier.
What happens if I pause my trip and return home?
Your eSIM keeps its validity period running whether you're using it or not - pausing your trip doesn't pause the timer. If you return home, the eSIM stays dormant on your device until you travel again or it expires. You can disable it in cellular settings to avoid accidental usage.
How do I top up my Internet eSIM?
To top up your Internet eSIM data, log in to the 'My eSIMs' section in the eSIMno Center on our website or mobile app. Select the eSIM you want to top up and follow the on-screen instructions to add more data without losing your current connection.
How fast does the eSIM activate after I switch off airplane mode?
Activation typically takes 10-30 seconds after airplane mode is switched off, depending on local network availability. In some cases it's nearly instant; in remote areas it may take a minute or two. If it doesn't connect within 5 minutes, restart your phone or check that data roaming is enabled.
Will my eSIM work in airports immediately after landing?
Yes - eSIMs typically connect within seconds of switching off airplane mode at the gate. Major airports have strong cellular coverage from local partner networks, so you'll have data before reaching baggage claim. No setup needed at arrival.
What is the price range for the Internet eSIM plans?
Prices commence at {{price}} and vary according to data allowance and plan duration. Larger data plans and longer durations cost more, but the per-GB rate decreases with bigger packages.
Can I use my SIM card and eSIM at the same time?
Yes. On dual-SIM devices (most modern iPhones and Android phones), you can run your physical SIM and the eSIM simultaneously. Use your home SIM for calls and SMS, and the eSIM for mobile data. Keep in mind that leaving your home SIM active may trigger roaming charges if you use it for calls or texts abroad.
What payment methods does eSIMno accept?
eSIMno accepts major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through secure encrypted gateways, and we don't store full card details on our servers.
Can I keep my WhatsApp number while using an eSIM?
Yes. Your WhatsApp number stays linked to your home SIM, so all your chats, contacts, and groups remain unchanged. WhatsApp uses data (not the SIM line directly) for messages and calls, so it works seamlessly over your eSIMno data.
Will the eSIM affect my phone's battery life?
Running two SIM lines (physical + eSIM) uses slightly more battery than one, since the phone monitors both networks. The difference is usually 5-10% over a full day. To minimize impact, disable the line you're not actively using or turn off cellular data on the inactive line.
Will I get notifications when my data is running low?
Yes. eSIMno sends email and push notifications when you've used 50%, 80%, and 100% of your data allowance. You can also check usage anytime in the eSIMno Center or in your phone's cellular settings to track consumption in real time.
