Can I get a refund after purchase?
Refunds are not available once an eSIM has been installed or activated - install codes are one-time-use, so an installed eSIM is considered used even if no data has been consumed. If you have not installed your eSIM yet and want a refund, contact support within the refund window stated at checkout. We recommend reviewing plan details carefully before purchase to avoid any issues.
Can I use the eSIM for my smartwatch?
Some smartwatches (Apple Watch Cellular, Samsung Galaxy Watch LTE) support eSIM, but they typically require a plan from your home carrier rather than a travel eSIM. eSIMno plans are designed for phones and tablets - check device compatibility before purchase if you intend to use a wearable.
What makes eSIMno different from other eSIM services?
eSIMno partners directly with local operators in over 200 countries, eliminating intermediaries. This direct relationship lets us offer competitive pricing, extensive coverage, and faster activation than resellers who route data through third parties.
What should I do if I see a 'No network' message after activating my eSIM?
If you see a 'No network' message after activation, try these steps in order: (1) Toggle airplane mode on for 10 seconds, then off. (2) Confirm data roaming is enabled for the eSIM line. (3) Manually select a network in cellular settings. (4) Restart your phone. If the issue continues, contact eSIMno support via WhatsApp or email.
How long is the validity of the Internet eSIM plans?
The validity of eSIM plans varies from 7 days to 90 days depending on the plan you choose. Lifetime options are also available for travelers who don't want their data to expire after a fixed period.
Can I switch the eSIM to a different phone after activation?
Generally no. Once an eSIM is activated on a device, it's tied to that device. If you switch phones, you'll need to install a new eSIM. Some carriers offer eSIM transfer features, but eSIMno plans don't currently support transfer between devices.
Will the eSIM affect my phone's battery life?
Running two SIM lines (physical + eSIM) uses slightly more battery than one, since the phone monitors both networks. The difference is usually 5-10% over a full day. To minimize impact, disable the line you're not actively using or turn off cellular data on the inactive line.
Does the eSIM work in rural areas and small towns?
Coverage depends on the partner network's reach in Internet. Major cities, tourist areas, and highways typically have strong 4G/5G coverage. Remote rural areas may have weaker signal or fall back to 3G. Download offline maps before heading off the beaten path.
What happens if I pause my trip and return home?
Your eSIM keeps its validity period running whether you're using it or not - pausing your trip doesn't pause the timer. If you return home, the eSIM stays dormant on your device until you travel again or it expires. You can disable it in cellular settings to avoid accidental usage.
How can I purchase the Internet eSIM?
You can purchase your eSIM directly from the eSIMno website - select a Internet plan and complete the payment. Within minutes you'll receive an order confirmation email that contains everything you need to install: a QR code, a one-tap install link, the SM-DP+ address and activation code, plus an "Install eSIM" button. You can install straight from that email, or sign in anytime and go to Profile > My eSIMs > Install to get the same options.
What customer support is available if I have issues?
eSIMno offers 24/7 support via WhatsApp and email. Our human support team - not bots - handles installation help, troubleshooting, billing questions, and refund inquiries. Most issues are resolved within minutes during business hours and within a few hours overnight.
How do I activate the Internet eSIM?
Your eSIMno order confirmation email contains your QR code, your SM-DP+ address and activation code, a one-tap install link, and an "Install eSIM" button - so you can install right from the email. The same options are also on the website: sign in at esimno.com and go to Profile > My eSIMs > your plan > Install. To install, use any ONE of these methods: (1) on the phone you are setting up, tap the one-tap install link/button (iPhone on iOS 17.4+ or Android 9+); (2) use the QR code - because a phone cannot scan its own screen, show this QR on another screen (computer/tablet) or a printout and scan it WITH the phone you are setting up (never with someone else's phone, or the eSIM would install on that phone); or (3) enter the SM-DP+ address and activation code manually. Your Internet eSIM activates automatically when you connect to a local network at your destination.
Which eSIM is best for travelling to Internet?
eSIMno is an excellent option for travelers heading to Internet. We offer a diverse range of eSIM plans - including regional, local, and lifetime options - with reliable coverage on local networks.
Is the eSIM connection secure?
eSIM connections are as secure as standard cellular connections - encrypted by the carrier network. For added security on public networks (cafes, airports), use a VPN. The eSIM profile itself is digitally signed and can't be cloned like a physical SIM.
Will I get notifications when my data is running low?
Yes. eSIMno sends email and push notifications when you've used 50%, 80%, and 100% of your data allowance. You can also check usage anytime in the eSIMno Center or in your phone's cellular settings to track consumption in real time.
How can I check my data usage?
Log in to the eSIMno Center on our website or mobile app to see your remaining data balance and usage history. You can also check usage in your phone's cellular data settings - most devices show data consumed per line.
Can I use the eSIM right after purchase or do I need to wait?
Yes - you can install it immediately after purchase. Your order email arrives within minutes and contains the QR code, a one-tap install link and the manual codes, plus an "Install eSIM" button; you can also sign in > My eSIMs > Install any time. Installing right away does not start your plan - the validity countdown only begins when the eSIM connects to a mobile network inside your plan's coverage area. Keep the eSIM line and Data Roaming off until you are ready to start; if your plan covers the country you are in right now, turning the line on starts the countdown immediately.
How do I top up my Internet eSIM?
To top up your Internet eSIM data, log in to the 'My eSIMs' section in the eSIMno Center on our website or mobile app. Select the eSIM you want to top up and follow the on-screen instructions to add more data without losing your current connection.
Will my eSIM work in airports immediately after landing?
Yes - eSIMs typically connect within seconds of switching off airplane mode at the gate. Major airports have strong cellular coverage from local partner networks, so you'll have data before reaching baggage claim. No setup needed at arrival.
What happens when my data plan runs out?
When you use up your data allowance, your connection stops until you top up or purchase a new plan. You can top up directly from the eSIMno Center while connected to Wi-Fi, or buy a new plan if your validity period has expired.
What data plans are available for the Internet eSIM?
eSIMno provides various data plans ranging from 1 GB to unlimited data, with options from 7 days to 90 days of service. Plans also include regional and lifetime options for travelers who want flexibility across multiple destinations.
Should I enable data roaming for the eSIM?
Yes - you must enable data roaming for the eSIM line, even though there are no roaming charges. The eSIM connects to a local partner network and your phone treats this as roaming. Enable it: iPhone > Settings > Cellular > eSIMno line > Data Roaming ON; Android > Settings > Network > SIMs > eSIMno > Roaming ON. This setting only affects the eSIM, not your home SIM.
