Help & Support
Center
Your one-stop shop for answers! Our Help Center offers a wide range of solutions to common questions. If you need further assistance, our support team is available 24/7.
Help & Support
Center
Your one-stop shop for answers! Our Help Center offers a wide range of solutions to common questions. If you need further assistance, our support team is available 24/7.
Feel free to ask! We might have the answer you are looking for.
You can install your eSIMno eSIM as early as 2 hours before your trip, but it''s important to activate it only upon arrival at your destination. This ensures your data plan starts counting down only when you''re in the country you purchased it for. The eSIMno eSIM will become fully functional once activated at your destination.
Prefer to wait? No problem! You can install and activate your eSIM upon arrival. However, you''ll need a strong Wi-Fi connection for the process. We recommend avoiding public Wi-Fi at airports or parks for a smoother setup.
The eSIMno eSIM activation only starts when you arrive at your destination. If you haven''t reached your destination yet, keep data roaming turned off to avoid any issues. Activating upon arrival allows you to start using your internet access immediately, and your plan duration begins from that moment.
Don''t worry, some phones might automatically install and activate the eSIM. Just keep data roaming off until you arrive! Even if activated early, the days of use only start counting once you activate the eSIM at your destination.
Simply turn off data roaming on your phone. You can also check your eSIM status on the eSIMno App to confirm data consumption hasn''t started. For further assistance, feel free to reach us at [email protected] or visit esimno.com. We''re here to ensure a smooth connection experience!
Reach out to us and our customer support team will get back to you in a jiffy.